FAQ

A deductible is the amount you pay each year before your plan begins paying benefits. This amount is usually a set dollar amount such as $250 or $500.

A co-payment is a cost sharing agreement in which you pay a flat-dollar fee for a specific service. An example would be where the insurance plan charges a flat $25 co-payment for primary care visit. Each payor and plan will have its own set amount for the co-pay. This is determined by the contract between the patient and their insurance.

Co-insurance is a percentage owed by the patient after the insurance payment. An example is the insurance plan pays 80% and the patient responsibility is then 20% after the deductible has been met.

Non-Covered-Amount that is not covered by the insurance plan and may be patient responsibility to pay.

You receive a statement if there is a patient balance due, after your insurance processes our claim. The amount you were billed is based on what your insurance communicates to us on an Explanation of Benefits (EOB) or Remittance Advice. Your insurance will provide you with an EOB in either paper or electronically and this document details how your insurance determined financial responsibility. Contact your insurance directly if you feel your responsibility is inaccurate. The phone number is likely to be on your insurance card or EOB.

The time it takes to receive a bill varies depending on your insurance company. Your insurance determines whether or not you are financially responsible for a portion of services based on your deductible and coverage. You should receive an Explanation of Benefits from your insurance company informing you of claims submitted, how much is being covered by the insurance company, and how much you will owe. Once your insurance company has processed the information, you will receive a bill.

There are several convenient ways to pay your statement.
Mail: Wyandot Memorial Hosptial 885 North Sandusky Avenue, Upper Sandusky, OH 43351.

Online: Payments can also be paid on the Hospital Website using the Guest Pay feature »  or by logging into MyChart.

In Person: Payment is also accepted at the Patient Access Department or any front desk location across the hospital system.

Phone: Phone payments using a Credit Card can also be made by calling 419-294- 3270, option 1.

Call the Patient Access Department at 419-294-3270, option 1 or by stopping at the Patient Access Department, located at the Main Hospital Campus in Main Lobby.

Wyandot Memorial Hospital offers interest free payment plans for services we bill for. Please reach out to the Patient Access Team at 419-294-3270, option 1, for assistance. Or visit our Financial Assistance page for additional information »

By supplying your insurance information at each visit, our Patient Access Representatives can verify Wyandot Memorial Hospital records are updated to ensure the accuracy of insurance billing.

Updates can be made by logging into your MyChart account, completing the form on the back of your monthly statement and mailing it to the address shown, or you may contact Patient Access at 419-294-3270, option 1

Please call our Patient Financial Services department 419-294-3270, option 2 for assistance.

We accept MasterCard, Discover, Visa, and American Express. We also accept personal checks and money orders. Cash payments are accepted at Patient Access (Registration) department. Care Credit is also an accepted form of payment.

These are pharmacy charges that are non-billable to Medicare Part 8. Please refer to Medicare’s website at the link below for further explanation. Our Patient Financial Services team can help you obtain a copy of your claim so that you can submit it to your Medicare Part D if you are enrolled in a Medicare Drug Plan. Reach out to our Patient Financial Service Team at 419-294-3270, option 2, for assistance.

Medicare website »

Memorial Hospital Main Campus Providers? Please see our Provider Based Billing page for information »