Dear valued patients of Wyandot Memorial Hospital,
We would like to bring to your attention a recent issue regarding the billing statements you have received. It has come to our notice that our new billing statement vendor experienced a technical error in processing the data transfer file from Epic into their system. This has resulted in some patients receiving statements with inaccurate balances due.
We want to reassure you that despite this error, your personal information and data have not been compromised. The issue is solely related to the billing statement processing and does not impact the security of your confidential information.
To ensure prompt communication, we have informed RevSpring about this error, and they will be sending a corrected statement directly to you via text and mail, in the same manner they usually send statements.
We sincerely apologize for any confusion or inconvenience this may have caused. Rest assured, we are actively working to resolve this issue and ensure that accurate billing information is provided to you.
Your understanding and patience are greatly appreciated as we work to rectify this situation. If you have any questions or concerns regarding your statement, please do not hesitate to contact our billing department at 877-444-2492
Thank you for your understanding and continued trust in Wyandot Memorial Hospital.