WMH Earns 5-Star Rating
WMH Earns 5-Star Rating

WMH Earns 5-Star Rating


It’s a first for Wyandot Memorial Hospital: earning five out of five stars in the most recent Overall Hospital Quality Star Ratings as determined by the Centers for Medicare & Medicaid Services (CMS).

“The five-star rating recognizes how hard our entire team at Wyandot works to ensure our patients receive the highest level of care,” WMH President and CEO Ty Shaull said. “I’m extremely proud that everyone here understands the importance of making quality a priority.”

CMS rated over 4,500 hospitals in the nation from one to five stars, with five representing the highest quality grade. Five stars were earned by 455 hospitals or 13.5 percent of the total. In Ohio, 35 of 134 facilities received the top distinction.

Previously, WMH had a four-star rating. Good, but not good enough for the leadership, who placed a laser-beam focus on improving quality scores by implementing several critical changes. A quality dashboard with current data was created and work groups assembled to tackle specific obstacles such as reducing infection rates and readmissions to the hospital.

“Our clinical departments are continually monitoring and benchmarking quality measures specific to their areas and patient care roles,” explained Valerie Schalk, Wyandot’s Director of Quality and Infection Prevention. “The data is reported monthly to the medical staff and governing board.”

Schalk said the dashboard is also posted on the hospital employee portal so workers – everyone from the doctors and nurses to the pharmacists, therapists, billers, housekeepers and more – are aware of the improvements made and areas where more attention needs to be directed.

“Patient safety and healthcare quality are the top priorities for us,” Schalk added. “We are committed to patient-centered care with safety, quality and patient satisfaction initiatives at the forefront.”

Patient mortality, safety of care, readmissions, patient experience and timeliness and effectiveness of care are the core quality measures assessed by CMS. The star rating system was created in 2015 for people with Medicare in mind, but many of the quality measures included apply to individuals who may not have Medicare, according to Shaull.

“As proud as we are of our five stars, we still want healthcare consumers to consider other factors when choosing where to seek care,” he suggested, “including guidance from your doctor, nurse practitioner or physician assistant.”

Both Shaull and Schalk acknowledged achieving the top rating during an unprecedented year in healthcare history was a testament to the staff’s dedication to caring for patients as they would care for their own family members.

“Wyandot has long been considered a ‘band-aid’ station by some,” Shaull commented, “and there may have been times when that was the case. But the caliber of medical providers, specialists and clinical professionals who have sought us out to join our team have turned that reputation around. And it’s our patients and our community that truly win.”