Outpatient Services Reopening May 4
Outpatient Services Reopening May 4

Outpatient Services Reopening May 4

Family Medicine

Wyandot Memorial Hospital is reopening elective clinical services on May 4, including therapies, diagnostic testing, diagnostic imaging, procedures and ambulatory surgeries that do not require an inpatient or overnight hospital stay.

“As we move into our first phase of reopening, surgeries and procedures will be added to our schedules as determined by the clinical judgement of our providers,” explained WMH CEO Ty Shaull. “They will use criteria to ensure the safety and well-being of our patients.”

The Governor ordered the delay of elective surgeries and other health services in mid-March to immediately conserve the use of personal protective equipment (PPE) and free up hospital beds if needed during the coronavirus disease (COVID-19) pandemic. New state guidelines now permit resuming those elective services.

“We safely delayed many cases, tests and treatments,” Shaull noted, “but it is time for patients to proceed with their needed medical care.”

Shaull said that not getting care – particularly for chronic illnesses and urgent or emergency conditions – puts people at high risk for complications later.

“Don’t skip needed care in fear of COVID-19,” he stressed. “There are ways to stay safe and protected when seeking medical care, and we have incorporated those extra measures into our plans for reopening.”

The details of the hospital’s reopening plan include the following:

  • All individuals entering the hospital must use the main entrance or the emergency department entrance, be screened for fever and respiratory symptoms and wear a cloth face covering. The guidelines for screening and wearing masks also apply at the hospital’s off-campus locations.
  • Patient appointments with medical providers will be conducted in person or via telephone or telehealth.
  • UrgentCare is open its regular hours of Monday through Friday from 7:30 a.m. to 7 p.m., and Saturday and Sunday from 9 a.m. to 3 p.m.
  • Drive-thru lab draws are provided at the main entrance Monday through Friday from 7 a.m. to 5 p.m. Patients pre-register for the curbside service by phoning 419-294-4991, extension 2291. Staff report to patient vehicles for the lab draws.
  • Departments providing outpatient testing, therapy, treatment and procedures are open by appointment.
  • The Wellness Center is open by appointment only for diabetic education and cardiac and pulmonary rehab. No Wellness memberships are permitted under the current state guidelines.
  • The hospital’s cafeteria is closed to the public and open only for carry-out to patients and staff.
  • The Tarhe Trail Building is offering curbside service for bill payment and medical records on weekdays from 8 a.m. to 4:30 p.m. by phoning 419-294-4991, extension 4862. Non-contact alternatives are recommended, for bills can be paid online or by phone and mail; and medical records staff can send patient records directly to a healthcare provider by fax or other electronic means at patient request.
  • Beca North is closed and community visits of Wyandot On Wheels are suspended.
  • No visitors are permitted at the hospital except in specific situations as determined by the clinical staff. Patients are asked to present to appointments alone unless accompaniment is deemed necessary.
  • Hospital events and classes are cancelled until further notice, and volunteer and student job shadowing activities are suspended.
  • The respiratory illness clinic for patients referred by their medical provider or UrgentCare for in-person assessment is open Monday through Friday from 9 a.m. to 3 p.m., and from 9 a.m. to 1 p.m. on Saturday and Sunday. Yellow signs provide directional guidance to the drive-thru clinic at the hospital’s old emergency room entrance in the front parking lot. Only individuals with respiratory symptoms are assessed at the site and then tested for COVID-19, influenza and other respiratory illnesses if indicated.

In addition to requiring screening to enter the hospital and the wearing of cloth face coverings, appointments are being spaced apart to allow for social distancing and eliminate congregating in waiting rooms. Floor graphics are installed as reminders for spacing and patients are encouraged to wait in their vehicles whenever possible.

“We’re encouraging high risk patients to use telehealth technologies to avoid visiting the hospital,” Shaull added. “For some visits that require in-person contact – like Coumadin Clinic, vaccinations and OB appointments – we’re offering those services at Wyandot On Wheels in the main parking lot.”

He said the hospital staff has exhibited great dedication, flexibility and creativity during the pandemic, and gave special recognition to the housekeeping and maintenance departments for their extra efforts in ensuring a clean and safe environment.

“Wyandot Memorial is continuing to proceed with an abundance of care and caution as we enter this time of recovery,” Shaull emphasized. “The risk for patients of contracting the virus is low, since we are isolating any COVID-19 patients, have rigorous screening procedures in place and apply infection control measures throughout. We are a safe place to receive care.”

For more information about the services reopening on May 4, contact hospital administration by phoning 419-294-4991, extension 2267.