Patients Rights

  1. You have the right to considerate and respectful care. 
  2. You have the right to equal access to treatment and care regardless of race, creed, sex, national origin, ethnicity, disability, marital status, sexual orientation, or ability to pay.
  3. You have the right to current, accurate, and easily understood information about your diagnosis, your treatment, and your prognosis from your doctor and other care givers.
  4. You have a right to choose a MD/DO who is properly credentialed and is willing to accept responsibility for your care.
  5. You have the right to information about any treatment or procedure you are to have done, including the risks, benefits, and reasonable alternatives.
  6. You have the right to make decisions about your care and you have the right to refuse any treatment or plan of care.  If you do refuse care or treatment, you should be told of the consequences of that refusal.  If the hospital has any policy that would affect the choice you have made, you have the right to be told this.
  7. You have the right to know the cost of your treatment choices and your financial responsibilities.  You may request an itemized bill.  You have the right to be informed ahead of time when your insurance company will no longer provide coverage for your hospitalization.
  8. You have the right to know the identity of your doctor, nurses, and others taking care of you.                       
  9. You have the right to have an advance directive, which is a Living Will or Durable Power of Attorney for Health Care, or the DNR Comfort Care Protocol and you have the right to expect the hospital to honor these directives.  If you do not have an advance directive, you have the right to information and assistance in completing the documents, if desired.
  10. You have the right to every consideration of personal privacy.
  11. You have the right to expect that your chart and all medical records will be treated as confidential, except in the case where the law requires some things to be reported.  You have the right to review your medical record and to have it explained in a manner that is understandable.
  12. You have the right to expect adequate pain control.
  13. You have the right to request transfer to another room if another patient or visitors are disturbing you, as long as another room is available.
  14. You have the right to expect safe work practices and a safe environment as far as reasonably possible.
  15. You have the right to expect the hospital to make an effort to provide an interpreter if you do not speak English.
  16. You have the right to receive visitors in a manner consistent with your preferences and as your medical condition allows.
  17. You have the right to the appropriate and indicated care and services.  If we cannot provide these services, you have the right to be transferred to a facility that can.  You have the right to request or refuse transfer to another facility.  You will be given the risks and benefits of such a transfer.
  18. You have the right to expect instruction on your care at the time of discharge.                                             
  19. You have the right to have family members and physician notified promptly of your admission.
  20. You have the right to have a concern or complaint addressed.  Efforts will be made to resolve patient concerns and complaints at the department level.  If you have a concern or complaint, please seek resolution from an RN involved in your care or from the manager of the department providing your services.  If your concern or complaint is not resolved to your satisfaction or if you are uncomfortable expressing your concern at the department level, you are encouraged to seek resolution from Hospital Administration.  Hospital Administration will evaluate your concern or complaint and take appropriate and reasonable action to address it.  You will be apprised of results verbally or in writing, as appropriate.
  21. You have the right to freedom from all forms of abuse and harassment including the use of restraints unless it is clinically necessary to provide the appropriate care or protect you from harming yourself or others.
  22. If part of your plan of care and if you so choose you have the right to participate in work and be paid fairly for your work, or to refuse to perform any services for the facility.
  23. You have the right to send and receive mail in a confidential manner.
  24. You have the right to retain and use personal possessions as space permits.
  25. You have the right to share a room with your spouse when both spouses consent to this arrangement.

Child/Adolescent Patient’s Rights:

  1. On behalf of the child and adolescent patient, the parent has the right to participate in the care of the patient.
  2. The parent, at the discretion of the physician, has no time limitations in regard to visiting a child or adolescent patient.
  3. The hospital will consider the age, development stage, and physical capabilities of the patient in providing care and equipment.

Patient Responsibilities:

  1. To give your doctor and other caregivers information about your illness, past illnesses, medications, and previous hospitalizations.
  2. To provide necessary insurance information or assure that your financial obligations are met.
  3. To ask questions about directions, treatments, procedures, or anything you do not understand.
  4. To cooperate with your doctor and health care team and follow your treatment plan.
  5. To be responsible for respecting the rights of others.  You will not be physically or verbally abusive.
  6. To follow the hospital’s policies and rules.
  7. To let your doctor, nurse, or other member of your care team know of any change in your condition.
  8. To provide the hospital with a copy of your written advance directives (Living Will or Durable Power of Attorney for Health Care.
  9. To follow your discharge instructions and to keep all scheduled appointments following discharge.