Wyandot Memorial Hospital: Payment and Credit Guidelines

Wyandot Memorial Hospital Payment and Credit Guidelines

We appreciate the opportunity to serve you for your healthcare needs, and we can provide guidance to you in preparing for payment of services.

Wyandot Memorial Hospital is Caring for the Health of Our Community

Certified by the United States Department of Health and Human Services
Registered and Licensed by the Ohio Department of Health
Affiliated with The Ohio State University Medical Center for purposes of offering continuing medical education to physicians, and ongoing education and training for nurses and allied health professionals

Patient account offices hours of operation and location:

Monday-Friday 8 a.m. – 4:30 p.m. and by appointment
Please call 419-294-4991, extension 2245

Our offices are located on the lower level of the hospital; please click on
the Floor Maps link in the left column of the Patient and Visitor Information tab for more information.

Billing

After you have received care at Wyandot Memorial Hospital, a bill is generated using the insurance coverage information you provided to the hospital’s registration staff.

Insurance

Although the hospital provides all possible billing assistance to you, payment is not guaranteed from insurance. Please call your insurance company regarding the services you are to receive, and verify their coverage and any possible pre-certification required.

You are responsible for any deductibles and co-insurance. After your insurance pays its portion of the bill, you will receive a statement for any remaining balance the following month. For any questions you may have relating to the billing of your insurance (including Medicare and Medicaid), contact a billing specialist in the Patient Accounts Office. Note the type of insurance you have and give your last name so that your call may be directed to the specialist handling your account.

Our patient account offices' staff members are available at the following extensions to address your specific needs:

Aetna, MedMutual & other insurance for patients whose last names begin with the letters A-L:
- Extension 2294
Aetna, MedMutual & other insurance for patients whose last names begin with the letters M-Z:
- Extension 2248
Medicare A&B for patients whose last names begin with the letters A-L:
- Extension 2289
Medicare A&B for patients whose last names begin with the letters M-Z:
- Extension 2253

Self-Pay

Statements are generated when your remaining balance is determined to be self-pay. You will be mailed a statement on the fifth business day of the month following your treatment.

Itemized Bill

You may request an itemized bill for services you received by calling a billing specialist at the number noted on this brochure or mailing your request to the hospital at the address noted on this brochure.

Payments

You may mail your payment to the hospital, or make your payment in person. Payments received via the mail will be posted
to accounts within 24 hours of receipt in the

Patient accounts cashier’s office hours:

Monday – Friday 8 a.m. – 4:30 p.m.
Payments of cash, personal check, money order, Visa, MasterCard, Discover or American Express may be made to the Patient Accounts

For your convenience, we offer cashier's services after the payment account office's closing:
Monday – Friday 4:30 p.m. – 9:00 p.m. & weekends

Payments of cash, money orders or personal checks may be made at the hospital’s main desk (the main desk is unable to accept credit card payments unless the required information is completed on your statement)

Payment Arrangements

Payment is due within 10 days of receipt of your statement, or payment arrangements can be discussed with the Patient Accounts Manager by phoning 419-294-4991, extension 2245.

Partial payments are not accepted as an arranged pay plan. Partial payments must be agreed upon by the Patient accounts manager.

All accounts 90 days past due are forwarded to a collection agency unless the patient or responsible party has contacted the Patient Accounts Manager and established an approved payment arrangement. If your account is referred to a collection agency, it could affect
your credit rating.

If you know you may be unable to pay your bill, it is important to talk with the Patient Accounts Manager as soon as possible after you received services.

Payment Assistance Programs

HCAP - (Hospital Care Assurance Program):

The State of Ohio provides this program to patients or their responsible parties who are experiencing financial hardships and meet the guidelines established by the state. HCAP considers your household size and income in determining eligibility, and requires an application and income verification. The Patient Accounts Manager will assist you with this process. Please review the information on the back of your statement to see if you might qualify, and contact the Patient Accounts Manager for assistance or questions.

Charity program

The hospital understands extreme circumstances can sometimes occur that prevent patients from paying their bill. A one-on-one interview with the Patient Accounts Manager should be scheduled, so the patient or responsible party can make application for charity care and verify expense and income information.